I write technical documentation, heuristic reviews and terrible puns.
Information architecture
I have extensive experience in crafting website information architectures (IAs), ensuring digital content is structured in a way that is intuitive, accessible, and aligned with user needs.
My approach includes:
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creating content inventories and audits to assess and categorise existing materials,
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user interviews and user testing to gather real-world insights, and
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workshop activities such as card sorting to refine navigation and labelling.
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These activities require a blend of usability research, analytical thinking, content strategy, and user-centred design. ​
Example: Career Centre IA restructure
After conducting a heuristic analysis for the WA Career Centre, along with some additional user testing and reviews, I created a proposal for a re-imagining of the navigation menu approach. Below you can find an excerpt from this proposal, that offers options for constructing the new navigation approach.
“[Wendy's] ability to translate complex technical concepts into clear, concise, and accessible content for a variety of audiences has been a great asset to SoftIron.”
Kenneth Van Alstyne, Chief Technology Officer